Privacy Policy

Introduction

Alia ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our learning platform and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

Register for our programmes or create an account
Contact us via phone, email, or contact forms
Participate in our learning activities and assessments
Use our progress dashboards and analytical tools
Exchange documents through our secure platform
Attend workshops, webinars, or other educational events
Provide feedback or complete surveys
Subscribe to our newsletters or marketing communications
Apply for mentorship or teaching positions
Engage with our customer support services
Participate in community forums or discussion groups

Types of Personal Information

The personal information we may collect includes:

Name, email address, telephone number, and postal address
Business information, entrepreneurial goals, and professional background
Educational background, qualifications, and experience
Financial information related to programme participation and payments
Progress data, assessment results, and learning analytics
Communication records with mentors, teachers, and support staff
Technical information about your device and internet connection
Preferences and settings related to your use of our platform
Photos, videos, or other media you choose to share
Emergency contact information for programme participants

Automatically Collected Information

When you access our platform, we may automatically collect certain information about your device and usage patterns, including:

IP address, browser type, and operating system
Device information including model, manufacturer, and unique identifiers
Pages visited, time spent on our platform, and navigation patterns
Referring website information and search terms used
Date and time of access and session duration
Geographic location data (with your consent)
Cookies and similar tracking technologies data
Error logs and performance data

Information from Third Parties

We may receive information about you from third parties, including:

Payment processors for transaction verification
Educational institutions for credential verification
Professional references provided during application processes
Marketing partners with whom we have legitimate business relationships
Social media platforms if you choose to connect your accounts

How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our learning platform and services
To match you with appropriate mentors and teachers based on compatibility
To track your progress and provide personalised feedback and recommendations
To communicate with you about your programme, updates, and important announcements
To process payments, manage billing, and maintain accurate financial records
To improve our services, develop new features, and enhance user experience
To comply with legal obligations and protect our rights and interests
To send you relevant educational content, programme information, and marketing materials
To conduct research and analysis to improve our educational methodology
To provide technical support and troubleshoot platform issues
To verify your identity and prevent fraud or unauthorised access
To create anonymised reports and statistics for business purposes

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

With Your Explicit Consent

We may share your information when you have given us explicit consent to do so, such as when connecting with mentors or participating in collaborative projects.

Service Providers and Business Partners

We may share information with trusted third-party service providers who assist us in operating our platform, conducting our business, or serving our users, provided they agree to keep this information confidential. These include:

Cloud hosting and data storage providers
Payment processing companies
Email and communication service providers
Analytics and performance monitoring services
Customer support and help desk platforms
Educational content and assessment providers

Legal Requirements and Protection

We may disclose your information if required to do so by law or in response to valid requests by public authorities, or to:

Comply with legal processes, court orders, or government requests
Protect our rights, property, or safety, or that of our users
Investigate potential violations of our terms of service
Prevent or address fraud, security, or technical issues

Business Transfers

In the event of a merger, acquisition, reorganisation, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

Anonymised Data

We may share anonymised, aggregated data that cannot be used to identify you for research, marketing, or business development purposes.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data in transit and at rest using industry-standard protocols
Regular security assessments, penetration testing, and vulnerability scans
Multi-factor authentication and access controls for all system administrators
Secure document exchange systems with end-to-end encryption
Regular staff training on data protection and security best practices
Incident response procedures for potential security breaches
Regular backups and disaster recovery planning
Compliance with industry security standards and frameworks
Physical security measures for our offices and data centres

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We continuously monitor and update our security measures to address emerging threats and maintain the highest level of protection possible.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

The nature and sensitivity of the information
The purposes for which we collected the information
Legal and regulatory requirements
Legitimate business interests

When we no longer need your personal information, we will securely delete or anonymise it in accordance with our data retention and disposal policies.

Your Rights

Under UK data protection law (UK GDPR), you have the following rights regarding your personal data:

Right of Access: You can request copies of your personal data and information about how we process it
Right to Rectification: You can request correction of inaccurate or incomplete data
Right to Erasure: You can request deletion of your personal data in certain circumstances
Right to Restrict Processing: You can request limitation of how we process your data
Right to Data Portability: You can request transfer of your data to another organisation
Right to Object: You can object to our processing of your personal data for certain purposes
Rights Related to Automated Decision Making: You have rights regarding automated processing and profiling
Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time
Right to Lodge a Complaint: You can complain to the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at hello@alia.uk or call +44 203 149 2638. We will respond to your request within one month, though this may be extended in complex cases.

International Data Transfers

Your personal information may be transferred to and processed in countries other than the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

Adequacy decisions by the UK government
Standard contractual clauses approved by the UK authorities
Binding corporate rules for multinational organisations
Certification schemes and codes of conduct

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Contact Information

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us:

Email: hello@alia.uk
Phone: +44 203 149 2638
Address: Flat 5, 32 Clapham High Street, London SW4 7UR, UK

For complaints about our data processing activities, you may also contact the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.